Frequently Asked Questions (FAQs)

Welcome to the GlowGuardian FAQs page! Here, we answer some of the most common questions about our products, services, and policies. If you don’t find the answer you’re looking for, please feel free to contact us.

General Questions

What is GlowGuardian?

GlowGuardian is a premium skincare brand offering specially formulated body lotions designed to nourish and rejuvenate your skin, leaving it radiant and glowing.

Is GlowGuardian lotion suitable for all skin types?

Yes, GlowGuardian lotion is suitable for all skin types, including sensitive skin. However, we recommend performing a patch test before first use to ensure there are no adverse reactions.

Usage

How do I use GlowGuardian lotion?

1. Cleanse: Start with clean skin by taking a shower or bath.
2. Apply: Squeeze a generous amount of lotion onto your palms and apply evenly to all parts of your body, focusing on dry areas.
3. Massage: Massage the lotion into your skin using circular motions until fully absorbed.

For detailed instructions, visit our How to Use page.

Can I use GlowGuardian lotion on my face?

No, GlowGuardian lotion is formulated for the body and should not be applied to the face.

Can I use GlowGuardian lotion on sensitive areas?

Avoid applying GlowGuardian lotion to private or sensitive areas. It is designed for use on the body only.

Shipping and Delivery

Where do you ship?

We currently ship only within the Philippines.

How long does shipping take?

Standard shipping typically takes 3-7 business days. For more information, please visit our Shipping and Delivery page.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.

Orders and Payments

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard), debit cards, and certain online payment systems. For more details, please visit our Payment and Billing section.

How do I cancel or change my order?

If you need to cancel or change your order, please contact us immediately at support@glowguardian.com or call +63 123 456 7890. Once your order has been processed, we may not be able to make changes.

Returns and Refunds

What is your return policy?

We accept returns within 30 days of the delivery date, provided the product is unused, unopened, and in its original packaging. For more information, please visit our Return and Refund Policy page.

How do I return a product?

To return a product, contact our customer service team at support@glowguardian.com or call +63 123 456 7890 to initiate a return. You will receive a Return Authorization Number (RAN) and instructions on how to proceed.

When will I receive my refund?

Once we receive and inspect the returned product, we will process your refund within 7-10 business days. You will be notified via email once your refund is issued.

Contact Us

How can I contact GlowGuardian?

If you have any other questions or need further assistance, please feel free to contact us:

Email: support@glowguardian.com
Phone: +63 123 456 7890
Business Hours: Monday - Friday, 9 AM - 5 PM (PHT)

Thank you for choosing GlowGuardian. We are here to help you achieve healthier, more radiant skin!