Return and Refund Policy

At GlowGuardian, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, our return and refund policy is designed to make the process as straightforward as possible.

Return Policy

Eligibility for Returns

• Time Frame: Returns are accepted within 30 days of the delivery date.
• Condition: Products must be unused, unopened, and in the same condition that you received them. All original packaging must be intact.
• Receipt: Proof of purchase is required for all returns.

Non-Returnable Items

• Opened or Used Products: Items that have been opened or used cannot be returned.
• Gift Cards: Gift cards are non-returnable and non-refundable.
• Sale Items: Only regular-priced items may be refunded. Sale items are not eligible for returns or refunds.

How to Return an Item

1. Contact Us: Email our customer service team at support@glowguardian.com or call us at +63 123 456 7890 to initiate a return. Provide your order number and the reason for your return.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item.
3. Shipping: Securely package the item(s) and ship them to the address provided in the return instructions. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
4. Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets our return eligibility criteria.

Refund Policy

Processing Refunds

• Inspection: After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds: In certain situations, partial refunds may be granted (e.g., for items that are not in their original condition, damaged, or missing parts for reasons not due to our error).

Late or Missing Refunds

• Check Your Account: If you haven’t received a refund yet, first check your bank account again.
• Contact Your Bank or Credit Card Company: It may take some time before your refund is officially posted.
• Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at support@glowguardian.com or call us at +63 123 456 7890.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at support@glowguardian.com or call us at +63 123 456 7890.

Contact Us

For any questions or concerns regarding our return and refund policy, please reach out to our customer service team. We’re here to help and ensure your experience with GlowGuardian is as smooth and satisfying as possible.

Email: support@glowguardian.com
Phone: +63 123 456 7890
Business Hours: Monday - Friday, 9 AM - 5 PM (PHT)

Thank you for choosing GlowGuardian, where radiant skin and excellent service are our top priorities!